Refund & Returns Policy

Last updated: 5 October 2026

GAK PARTS LIMITED — “we”, “us”, “our”. This policy explains when and how goods purchased from us may be returned, and how refunds, replacements and warranty claims are handled.

1. Before you return anything

Contact us first at gakparts@163.com with your order number, the part number and the reason for the return. We will issue a Return Authorisation (RMA) reference and the return address. Returns sent without an RMA reference may be refused or delayed.

2. Return window

You may request a return within 14 days of delivery for parts that are:
  • unused, unmodified and in their original packaging;
  • complete, with all seals, protective caps and fittings intact;
  • accompanied by the original invoice or order number.
Approved returns must reach us within 14 days of the RMA being issued.

3. Items we cannot accept

Because of the nature of automotive parts, we cannot accept returns for:
  • parts that have been installed, fitted, painted, machined or damaged by fitting;
  • special-order and made-to-order parts, including parts sourced specifically for your vehicle or ordered from a supplier on your behalf;
  • electrical and electronic components (ECUs, sensors, modules) once packaging seals are broken;
  • oils, fluids, chemicals and consumables;
  • items sold as “clearance”, “used”, “as-is” or “no return”;
  • parts damaged by incorrect installation, overheating, contamination or unauthorised modification.

4. Wrong item, shortage or transit damage

If we sent the wrong part, a part is missing, or goods arrive damaged: tell us within 7 days of delivery; send photographs of the goods, the packaging and the carrier’s label; and keep the original packaging until the claim is closed. We will arrange a replacement, a credit note, or a refund, including the original shipping charge where the error is ours. Carrier-caused damage may also require a claim with the carrier; we will help you file it.

5. How refunds are paid

Once an approved return is received and inspected, we will refund the price of the goods within 10 business days. Refunds are normally made by the same method the payment was received (bank transfer refunds are made to the account that paid). Original outbound shipping charges are not refunded unless the return is due to our error. Return shipping is at your cost unless the return is due to our error.

6. Cancellation before dispatch

You may cancel an order before it is dispatched by contacting us. In-stock, non-special-order items will be refunded in full. Special-order parts already purchased from our supplier may not be cancellable; we will tell you before proceeding.

7. Warranty

Parts we supply are covered against manufacturing defects for 12 months from delivery unless stated otherwise on the product page. Warranty covers the part only and does not cover labour, installation, recovery, towing, rental or any other cost. Warranty claims require photographs or return of the part for inspection; we may obtain a supplier assessment before deciding a claim.

8. Fitment and compatibility

Before ordering, please verify the part number against your vehicle. Part numbers are for reference only and a part that does not fit is not automatically defective. If you are unsure, contact us with your VIN or registration number first. Where we agree a return for a fitment reason, sections 2, 3 and 5 apply.

9. Late or missing refunds

If you have been told a refund was issued but do not see it, please check with your bank first — international transfers and card refunds can take several business days to appear. Then contact us at gakparts@163.com.

10. Contact

Returns and refund enquiries: gakparts@163.com · WhatsApp +86-139 2225 9010.