Shipping & Delivery

Last updated: 5 October 2026

GAK PARTS LIMITED — “we”, “us”, “our”. This page explains how we dispatch and deliver orders, and who is responsible for import charges.

1. Dispatch time

In-stock orders are normally dispatched within 1–2 business days after payment is received and cleared. Orders paid by bank transfer (T/T) are dispatched after the funds appear in our account. Special-order and back-ordered parts are dispatched as soon as they arrive from our supplier; we will tell you the expected date.

2. Carriers and transit time

We ship worldwide using international couriers such as DHL, FedEx, UPS and EMS, and may combine carriers to suit the destination and the size of the shipment. Typical transit times after dispatch are:
  • Asia: 3–7 business days
  • Europe / North America: 5–12 business days
  • Rest of world: 7–20 business days
These are estimates given by the carriers and are not guaranteed. Customs inspection, public holidays and local delivery conditions can add delays.

3. Shipping charges

Shipping charges, if any, are calculated at checkout and shown in the order summary before you pay. For oversized, heavy or multi-box shipments we may need to quote shipping separately by email; where a separate quote is required we will confirm the cost with you and will not dispatch until it has been agreed.

4. Import duties, taxes and customs

Unless expressly agreed otherwise in writing, shipments are sent on DAP terms: the buyer is responsible for all import duties, taxes, VAT/GST, customs clearance fees and any storage charges levied in the destination country. We are not able to estimate these; please check with your local customs authority. If a shipment is refused or abandoned at customs, the resulting charges and the cost of return or destruction are the buyer’s responsibility and are not refundable.

5. Tracking

Where the carrier provides it, we will send a tracking number to the email address on your order. Please allow up to 24–48 hours after dispatch for tracking to activate. Contact us if tracking has not updated for 5 business days and we will open an enquiry with the carrier.

6. Lost, delayed or damaged shipments

6.1 If tracking shows delivery but you have not received the goods, contact us within 7 days and we will open a carrier investigation.
6.2 If a shipment is confirmed lost by the carrier, we will send a replacement or refund the goods, at our option.
6.3 Damage in transit must be reported within 7 days of delivery with photographs of the goods, packaging and carrier label — see our Refund & Returns Policy.

7. Wrong delivery address

Please check your delivery address carefully at checkout. Address corrections after dispatch may incur a carrier fee, and undeliverable shipments returned to us are refunded less the outbound and return shipping costs.

8. Contact

Shipping enquiries: gakparts@163.com · WhatsApp +86-139 2225 9010.